Resolved complaints

Showing items 1 to 20 of 20
Complaint number NTB Type
Category 1. Government Participation in Trade and Restrictive Practices Tolerated by Governments
Category 2. Customs and Administrative Entry Procedures
Category 3. Technical Barriers to Trade
Category 4. Sanitary and Phytosanitary Measures
Category 5. Specific Limitations
Category 6. Charges on Imports
Category 7. Other
Check allUncheck all		 Date of incident Location
CEN-SAD
COMESA
EAC
ECCAS
ECOWAS
IGAD
SADC
UMA
Reporting country or region
CEN-SAD
COMESA
EAC
ECCAS
ECOWAS
IGAD
SADC
UMA
Status Actions
AfCFTA-000-004 2.5. Rules of origin 2020-06-16 Niger: Gaya Benin Complaint registered with REC View
Complaint: Le Certificat d'origine (CO) qui accompagne la marchandise est signé par la Directrice de la Promotion Industrielle (Direction Générale du Développement Industriel) conformément aux exigences pour l'exportation des produits industriels. Malheureusement les Services des douanes nigériens exigent un CO signé par la Direction Générale du Commerce.  
AfCFTA-000-011 2.5. Rules of origin 2020-12-05 Kenya: Namanga Tanzania, United Republic of Transferred View
Complaint: Republic of Kenya has denied importation of glass products from Tanzania Company Kioo limited.  
AfCFTA-000-012 5.1. Embargoes and other restrictions of similar effect 2021-11-22 Kenya: Poultry products from Uganda have been banned from entering the Kenyan market. Transferred View
Complaint: The government of Kenya without giving any reason arbitrarily banned all poultry products from Uganda from accessing the Kenyan market. It is not clear when the ban will end or if it will end. My clients have lost and continue to lose a lot of money thanks to this arbitrary and protectionist measure by the government of Kenya going against all the principles of the International Trade especially Kenya's obligations as a part of the East African Community Customs Union.  
AfCFTA-000-015 6.5. Other 2022-01-01 Mozambique: Ressano Garcia (Road) Mozambique Transferred View
Complaint: Introduction by Autoridade Tributária de Moçambique of a SINGLE ENTRY Temporary Import Permit (TIP) at a cost of MZN700, which is currently processed manually for the majority of vehicles at Ressano Garcia's KM4 facility.
The costs are prohibitive for companies moving transit cargo from South Africa to the Port of Maputo, with 15 loads per week per vehicle a common achievement. In addition, the delays experienced by the manual processing of the TIP document adds significant cost on account of the waiting time that drivers are subjected to. The Port of Maputo has collaborated with Customs in Mozambique to collect electronic payments for the TIPs, but so far only 10 companies have taken up the use of the facility. Even those companies registered on the Port's electronic system are not guaranteed speedy processing, and delays are still experienced by drivers as they still have to queue to collect the TIP document. Electronic payments should take precedent over manual payments, but in reality this is not the case. It is common knowledge that a R50 bribe will speed up the processing of the TIP document.
The SADC Protocol on Trade is clear in its reference to the removal of tariffs and non tariff barriers. At this point, the TIP cost to one company moving 180 trucks per month, is in excess of R1,4million ZAR or USD88,000. The manual processing compromises the integrity of the system and the costs directly impact the competitiveness of the trade route for imports and transit imports into Mozambique.
With the push towards the harmonization of regulations within the SADC and TRIPARTITE region, the TIP process should be harmonized with that of South Africa which has a multiple entry TIP valid for 6 months and is processed at no cost to the user. 		 
AfCFTA-000-048 2.3. Consular formalities and documentation 2022-01-20 Cameroon: Chad Complaint registered with REC View
Complaint:  
AfCFTA-000-050 3.1. Technical regulations, and standards including packaging, labelling and marking requirements 2023-01-10 Cameroon: Chad Complaint registered with REC View
Complaint:  
AfCFTA-000-047 2.6. Customs formalities 2023-01-18 Cameroon: Touboro Chad Complaint registered with REC View
Complaint:  
AfCFTA-000-043 2.3. Consular formalities and documentation 2023-01-19 Gabon: Chad Complaint registered with REC View
Complaint:  
AfCFTA-000-051 3.2. Conformity assessments 2023-02-06 Cameroon: Touboro Chad Complaint registered with REC View
Complaint:  
AfCFTA-000-044 2.8. Pre-shipment inspection and other formalities related to pre- shipment inspection. 2023-02-17 Cameroon: Touboro Chad Complaint registered with REC View
Complaint:  
AfCFTA-000-045 1.2. Restrictive practices tolerated by governments 2023-02-24 Cameroon: L'entrée de la ville de TOUBORO Chad Complaint registered with REC View
Complaint:  
AfCFTA-000-033 7.1. Transport, Clearing and Forwarding 2023-03-09 Cameroon: Axe routier Douala-N'Djamena Chad Complaint registered with REC View
Complaint:  
AfCFTA-000-025 2.6. Customs formalities 2023-03-10 South Africa: Skilpadshek Botswana Transferred View
Complaint: Basotho nationals had gone to Zambia to buy goods. On arrival they are detained at the border by RSA authorities saying they should indefinitely SARS to evaluate the goods and the brand owners who will check if the brands of goods e.g Nike shoes are fake or original. If fake they confiscate their goods bought with lots of money. They closed the border and knocked off and left them in the taxis they were in. No food, and no toilets opened for them to help themselves. South African shops sell fake new brands in thier shops, e.g fake nike takkies. Why do they treat people buying from a SADC region like this. Why are they creating technical barriers. These goods which are not stolen but bought are only passing through South African land. Please help our people. There can't be an African free trade agreement and on the other hand Border gate employees at a border between Mahikeng and Botswana on the south African side detain people indefinitely and knock off  
AfCFTA-000-049 2.3. Consular formalities and documentation 2023-03-15 Cameroon: Touboro Chad Complaint registered with REC View
Complaint:  
AfCFTA-000-046 2.3. Consular formalities and documentation 2023-03-22 Cameroon: Touboro Chad Complaint registered with REC View
Complaint:  
AfCFTA-000-035 5.1. Embargoes and other restrictions of similar effect 2023-03-24 Chad: Le Ministère en charge du Commerce Chad Complaint registered with REC View
Complaint:  
AfCFTA-000-042 1.2. Restrictive practices tolerated by governments 2023-03-24 Cameroon: Touboro Cameroon Complaint registered with REC View
Complaint:  
AfCFTA-000-066 2.8. Pre-shipment inspection and other formalities related to pre- shipment inspection. 2023-09-19 Nigeria: Port of Onne Tanzania, United Republic of In process View
Complaint: Nigeria has made it mandatory for COTECNA( Private Company) to inspect the sisal fiber that is exported to Nigeria, the same role is performed by the Tanzania Sisal Board which is the regulator of sisal in Tanzania, hence multiple inspections, and Nigeria do not recognize certificate from Tanzania Sisal Board. COTECNA charges an annual registration fee start with USD 1000 and adding up USD 120 per additional product and the fee for a certificate of conformity is USD 350 per consignment. which the Sisal Board does not charge for certificate of conformity  
Progress: AfCFTA Secretariat in contact with State Parties National Focal points to resolve the NTB  
AfCFTA-000-085 4.3. Other 2024-09-24 Tanzania, United Republic of: Kabanga Burundi Transferred View
Complaint: URT IS IMPOSING TO BURUNDI A TAX FOR SALUBRITY FOR TRANSIT TRUCKS .  
AfCFTA-000-084 2.1. Customs valuation 2024-09-25 Ghana: Kotoka International Airport Ghana New View
Complaint: Before the goods entered the country the National Coordination Office of AfCFTA for Ghana sent a letter to the CEO of FDA alerting that there were food products entering the country under AfCFTA that were part of the Biashara Afrika program. These products were not fully registered with the Ghana FDA but were registered with the Rwanda FDA. All documents were presented that complied with the requirements of the Ghana Standards Authority. There was a one-week delay in getting authorization to release from the Ghana FDA.

The commercial invoice was presented by the logistics company with the bill of entry to the Ghana Revenue Authority. GRA requested the Export Declaration document from the Government of Rwanda because the values of the goods were in question. This was submitted immediately and two days later, the values were accepted. The next challenge that occurred was the amount paid for freight charges. The Airway Bill with the cost was submitted, and GRA decided to add US$1,030 to the value. The original amount paid was $1275, and supporting documentation was presented, which included the bank deposit slip, the government-issued receipt for payment and the airway bill. The values assessed were NOT changed, and therefore the basis for assessment remained inflated by US$1030. The GRA released the goods on 9 October after the goods were at the airport for 10 days. Swissport issued a storage bill in the amount of $965.45 that was paid before the goods were released. Once these amounts were paid, a bill for Penalties was received from GRA in the amount of GHS 645.05. This amount represented accrued interest for not paying the duty on time. The bill for duties and taxes was paid immediately on receipt. 		 
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