Active complaints

Showing items 21 to 31 of 31
Complaint number NTB Type
Category 1. Government Participation in Trade and Restrictive Practices Tolerated by Governments
Category 2. Customs and Administrative Entry Procedures
Category 3. Technical Barriers to Trade
Category 4. Sanitary and Phytosanitary Measures
Category 5. Specific Limitations
Category 6. Charges on Imports
Category 7. Other
Check allUncheck all		 Date of incident Location
CEN-SAD
COMESA
EAC
ECCAS
ECOWAS
IGAD
SADC
UMA
Reporting country or region
CEN-SAD
COMESA
EAC
ECCAS
ECOWAS
IGAD
SADC
UMA
Status Actions
AfCFTA-000-109 1.3. Other 2025-07-24 Comoros: Port of Moroni Comoros New View
Complaint: L’Union des Comores, État archipel composé de trois îles autonomes (Grande-Comore, Anjouan, Mohéli), présente une organisation institutionnelle originale où chaque île dispose d’une autonomie fiscale . Cette autonomie, bien qu’inscrite dans un cadre unionnel, entraîne des pratiques différenciées en matière de taxation et de régulation des flux commerciaux. L’exemple du transbordement de marchandises dédouanées à la Grande Comore vers Anjouan met en évidence l’existence de barrières commerciales internes, qui structurent le fonctionnement économique de l’archipel.
Le dédouanement effectué dans une île ne confère pas automatiquement un droit de libre circulation vers une autre.
L’absence d’un mécanisme harmonisé de reconnaissance mutuelle des formalités douanières favorise la coexistence de régimes distincts, créant une segmentation du marché intérieur. 		 
AfCFTA-000-105 2.1. Customs valuation 2025-07-23 Côte d'Ivoire: Ghana New View
Complaint: In July 2025, B5 Plus Limited Export to Cote D'Ivoire under the ETLS was met with an arbitrary and excessive uplift in dutiable value of exports ranging from 2.4 times and 3.11times our actual transaction value in spite of having valid ECOWAS Certification of Origin.  
AfCFTA-000-088 3.1. Technical regulations, and standards including packaging, labelling and marking requirements 2024-08-01 Tanzania, United Republic of: Tunduma South Africa Transferred View
Complaint: Certain African countries are now requiring annual renewal of all test reports for our safety footwear crossing their borders. Financially, this translates to approximately R55,000 per test per style. For manufacturers such as ourselves exporting multiple styles annually, the cost could potentially run into millions, significantly impacting our margins but also creating potential delays or disruptions.  
AfCFTA-000-087 2.4. Samples 2024-11-20 Lesotho: Maseru Bridge Lesotho Transferred View
Complaint: Samples being sent by road-freight to South Africa for testing at an accredited laboratory were refused passage.
Company was informed that the only way to send the samples for testing was to send via air 		 
AfCFTA-000-085 4.3. Other 2024-09-24 Tanzania, United Republic of: Kabanga Burundi Transferred View
Complaint: URT IS IMPOSING TO BURUNDI A TAX FOR SALUBRITY FOR TRANSIT TRUCKS .  
AfCFTA-000-066 3.2. Conformity assessments 2023-09-19 Nigeria: Port of Onne Tanzania, United Republic of In process View
Complaint: Nigeria has made it mandatory for COTECNA( Private Company) to inspect the sisal fiber that is exported to Nigeria, the same role is performed by the Tanzania Sisal Board which is the regulator of sisal in Tanzania, hence multiple inspections, and Nigeria do not recognize certificate from Tanzania Sisal Board. COTECNA charges an annual registration fee start with USD 1000 and adding up USD 120 per additional product and the fee for a certificate of conformity is USD 350 per consignment. which the Sisal Board does not charge for certificate of conformity  
Progress: AfCFTA Secretariat in contact with State Parties National Focal points to resolve the NTB  
AfCFTA-000-065 1.2. Restrictive practices tolerated by governments 2024-03-01 Kenya: KAJIADO COUNTY Transferred View
Complaint: THE COUNTY OF KAJIADO CHARGES TRANSIT FEES OF 2000 KSH PER FOREIGN TRANSIT TRUCKS  
AfCFTA-000-025 2.6. Customs formalities 2023-03-10 South Africa: Skilpadshek Botswana Transferred View
Complaint: Basotho nationals had gone to Zambia to buy goods. On arrival they are detained at the border by RSA authorities saying they should indefinitely SARS to evaluate the goods and the brand owners who will check if the brands of goods e.g Nike shoes are fake or original. If fake they confiscate their goods bought with lots of money. They closed the border and knocked off and left them in the taxis they were in. No food, and no toilets opened for them to help themselves. South African shops sell fake new brands in thier shops, e.g fake nike takkies. Why do they treat people buying from a SADC region like this. Why are they creating technical barriers. These goods which are not stolen but bought are only passing through South African land. Please help our people. There can't be an African free trade agreement and on the other hand Border gate employees at a border between Mahikeng and Botswana on the south African side detain people indefinitely and knock off  
AfCFTA-000-015 6.5. Other 2022-01-01 Mozambique: Ressano Garcia (Road) Mozambique Transferred View
Complaint: Introduction by Autoridade Tributária de Moçambique of a SINGLE ENTRY Temporary Import Permit (TIP) at a cost of MZN700, which is currently processed manually for the majority of vehicles at Ressano Garcia's KM4 facility.
The costs are prohibitive for companies moving transit cargo from South Africa to the Port of Maputo, with 15 loads per week per vehicle a common achievement. In addition, the delays experienced by the manual processing of the TIP document adds significant cost on account of the waiting time that drivers are subjected to. The Port of Maputo has collaborated with Customs in Mozambique to collect electronic payments for the TIPs, but so far only 10 companies have taken up the use of the facility. Even those companies registered on the Port's electronic system are not guaranteed speedy processing, and delays are still experienced by drivers as they still have to queue to collect the TIP document. Electronic payments should take precedent over manual payments, but in reality this is not the case. It is common knowledge that a R50 bribe will speed up the processing of the TIP document.
The SADC Protocol on Trade is clear in its reference to the removal of tariffs and non tariff barriers. At this point, the TIP cost to one company moving 180 trucks per month, is in excess of R1,4million ZAR or USD88,000. The manual processing compromises the integrity of the system and the costs directly impact the competitiveness of the trade route for imports and transit imports into Mozambique.
With the push towards the harmonization of regulations within the SADC and TRIPARTITE region, the TIP process should be harmonized with that of South Africa which has a multiple entry TIP valid for 6 months and is processed at no cost to the user. 		 
AfCFTA-000-012 5.1. Embargoes and other restrictions of similar effect 2021-11-22 Kenya: Poultry products from Uganda have been banned from entering the Kenyan market. Transferred View
Complaint: The government of Kenya without giving any reason arbitrarily banned all poultry products from Uganda from accessing the Kenyan market. It is not clear when the ban will end or if it will end. My clients have lost and continue to lose a lot of money thanks to this arbitrary and protectionist measure by the government of Kenya going against all the principles of the International Trade especially Kenya's obligations as a part of the East African Community Customs Union.  
AfCFTA-000-011 2.5. Rules of origin 2020-12-05 Kenya: Namanga Tanzania, United Republic of Transferred View
Complaint: Republic of Kenya has denied importation of glass products from Tanzania Company Kioo limited.  
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