Complaint
- Complaint number
- AfCFTA-000-094
- NTB Type
- 2.6. Customs formalities
- Reported through
- Web
- Complaint
-
I am writing to inform you of some challenges we have encountered while clearing our date products, which were air-freighted to Nairobi, Kenya via Ugandan Airlines under the AfCFTA framework as part of the recent flag-off of the Nigeria - East/ Southern Africa Air Cargo route.
Although the goods have successfully arrived, we are currently experiencing delays at the point of clearing. The clearing agent has requested food safety documentation, which we have duly provided (HACCP and NAFDAC). However, we have come to understand that multiple government agencies are involved in the clearance process, each requiring various fees that together amount to over $600. This is over 75% of the invoice value of the goods.
These unexpected costs and procedural delays are impacting our timelines. We have engaged the agent to see what can be done about this situation since the goods are being shipped under the AfCFTA framework. We need your intervention to resolve this ASAP in order to prevent additional costs. - Progress update note
- Policy or regulatory NTB
- No
- Location
- Kenya: Jomo Kenyata International Airport (Airport)
- Reporting Country or Region
- Nigeria
- Date of incident
- 2025-05-26
- Status
- In process
- Product Description
-
Date Powder, Tigernut Powder, and Date syrup
- Total value
- 808.00
- Date reported
- 2025-06-02
- Modified
- 2025-06-04 14:45
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